Slack vs. MS Teams: Enterprise Communications

Internal communications within any large enterprise can be complicated. First, take into account the many teams, departments, business lines, and infrastructure. Then, there is the alternatives to choose from, and the rapid pace of technological change. While it can be daunting, there are two major players to be considered: Slack and Microsoft Teams.

https://quadrabits.com/2017/08/11/fault-tolerant-systems-part-2-bad-organizations-can-kill-your-products/

Ease of Getting Started

In a review by Chanty it is clearly stated that getting started is much easier with Slack than with MS Teams. MS Teams has a lot of registration work, and then administrative actions that a system admin would have to handle before jumping into the collaboration platform that the rest of company employees would see.

Then when it comes to brining in new users into the platform, again Slack is easier since it requires a simple invite. However, if the people invited to the MS Teams platform are within the same organization, it is easy also.

Internal Person-Person Communications

MS Teams is very impressive about what it allows employees to do in its platform. Communicating via chat is very easy, as well as integrating video, link-sharing, and video calls.

As can be seen in this image, the MS Teams live video chat option is very integrated, giving users the ability to chat, video communicate, and if needed take notes all in the same page. This is very powerful.

https://www.bdo.com/digital/insights/modernize-technology/how-to-use-video-conferencing-in-microsoft-teams

While Slack is somewhat similar, it does not provide as good a UX/UI as the MS Teams tool.

What the Users Are Saying- Slack

  • The ability to collaborate between multiple teams including customers and clients is a superb pro feature when dealing with Slack and it’s a scenario where we find Slack to be useful. However when it comes handling a video call where multiple people speak and they are sharing the video and also want to share the screen or maybe request access to control the desktop, Slack needs improvement and it’s less apt.

Slack is well suited wherein there is an organizational restriction to communicate with external stakeholders.

https://www.trustradius.com/products/slack/reviews
  • Great for any business that needs more immediate communication than email provides. Well suited for business where workers don’t work in the same room, e.g. remote workers. Slack can make it almost as good as if everyone were in the same room. It’s less well suited for serious conversations and again can hinder productivity if people start losing their focus on their project just to answer every little message.

What Users are Saying- MS Teams

  • Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It’s a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.

If you have a very small company and/or don’t already utilize Microsoft programs, Teams may not be best suited for your needs.

https://www.trustradius.com/products/microsoft-teams/reviews
  • If you have people you need to speak with frequently then this is a great solution. It works really well for IT Support especially when we have new staff that always require help. They can just send screenshots of what they are seeing in a message to a group of support people (you can create groups and add a bunch of people to the group) and someone can help them out pretty quickly. The only thing I can think of that would not be a good scenario would be if you are running mostly Linux desktops. Teams did just come out with a Linux version though, but I have not had a chance to use it. Also if you didn’t like to use MS Products there are other options out there.

Both Slack and MS Teams can be leveraged to resolve the dilemma of internal Enterprise communication between employees. Read the review, check out the many others available online, and then use their free versions to get a better understanding for yourself.

Wilson M. Claure

Wilson finds novel ways to deliver human-centered outcomes. As a management consultant for LMI he has the privilege of supporting federal clients in delivering their innovation projects.

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